Samsung announced global recall of Note 7, including Malaysia

This is serious. After reports of burnt Note 7s (35 officially) were received and investigated, Samsung has globally suspend and recalling all their Note 7s.


Apparently the cause seems to be a few of the batteries would explode while charging.

Here's a popular case that have been spreading online.





While the issues seemed to affect only a small number of devices, around 24 units per a million devices, it still a scary and dangerous thought that your smartphone which is around you almost every moment of the day can explode and cause you injury.

The global recall of all Note 7s is said to be a cautious measure by Samsung. All units sold will be replaced. Considering they have sold a few millions of this model, it's admirable to say that Samsung is willing to replace every Note 7, even those that might not be affected. Just to show how comitted they are. Kudos.


For our country, Samsung Malaysia Electronics have released the following official statement:

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Customers may contact Samsung Malaysia Careline at 1-800-88-7799 for further enquiries of their current Galaxy Note 7 device before replacement takes place.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsungcontinues to deliver the highest quality products to our customers. We will work to ensure the replacement experience is as convenient and efficient as possible.”

If you have bought one, make sure to contact Samsung's customer service asap and take cautions when using your device.  

Source: Lowyat.net, Lowyat.net, Mashable, CNET. TalkAndroid